Rehda Retail Terms of Service
Effective Date: 19th January 2026
These Terms of Service (“Terms”) govern your use of Rehda Retail (“Rehda Retail”, “we”, “our”, “us”) website, sales channels, and services. By placing an order or using our platform, you agree to these Terms.
1) Who We Serve
Rehda Retail supplies products to individuals, retailers, and businesses across multiple categories, including FMCG items, automobile batteries, and solar batteries. When placing an order, please enter your correct name, phone number, and address. If your details are wrong, we may not be able to deliver your order and it may be delayed or cancelled.
2) Orders & Product Availability
All orders are subject to confirmation and stock availability. If an item becomes unavailable after you place an order, we will contact you to offer a replacement, adjustment, or cancellation.
3) Pricing & Promotions
Prices are shown in Nigerian Naira (₦) and may change without prior notice due to supplier cost changes or market conditions. Promotions and discounts are valid only within the stated period and may have specific terms.
4) Payment Methods (Including COD)
Rehda Retail accepts payment via approved channels, including Cash on Delivery (COD) where available. For COD orders, payment must be made in full at the point of delivery before items are handed over.
5) Delivery
We deliver to eligible locations based on our coverage and logistics schedule. Delivery timelines are estimates and may be affected by traffic, weather, location access, or operational factors. Customers must provide a reachable phone number and a clear delivery address.
6) Customer Responsibilities
You agree to:
- Provide correct contact and delivery details
- Be available to receive your order at the agreed time
- Inspect items at delivery and report issues immediately
- Pay the correct amount for COD orders
Failure to comply may result in delays, rescheduling, or cancellation.
7) Returns, Refunds & Damaged Items
Because we supply consumables and regulated goods, returns are accepted only under specific conditions, such as wrong delivery, missing items, or damaged goods. Any complaint must be reported immediately at delivery or within 24 hours, with clear evidence where needed.
Important Note: For automobile and solar batteries, returns and warranty claims (if applicable) may require product inspection, intact seals, original packaging, and proof of purchase before approval.
8) Product Use & Handling (Battery Safety Caveat)
Customers are responsible for ensuring products are used correctly and safely. For automobile and solar batteries, installation must be done by qualified personnel where necessary. Rehda Retail is not responsible for damage caused by incorrect installation, misuse, exposure to water/heat, tampering, or incompatible systems.
9) Cancellations
You may request to cancel an order before dispatch. Orders already dispatched may not be eligible for cancellation. Rehda Retail reserves the right to cancel any order due to stock unavailability, delivery constraints, or suspected fraud.
10) Quality Assurance
We aim to deliver quality products in good condition. For packaged goods, expiry dates and product condition should be checked at delivery. We do not take responsibility for damages caused by improper storage after delivery.
11) Limitation of Liability
Rehda Retail is not liable for indirect losses, profit loss, or business interruption. Our liability (if any) is limited to the value of the affected item(s) in your order.
12) Account Use & Security
If you create an account, you are responsible for keeping your login details secure. We may suspend accounts involved in abuse, fraud, or repeated failed deliveries.
13) Privacy
Your personal information is handled according to our Privacy Policy, including how we collect, use, and protect customer data.
14) Changes to These Terms
We may update these Terms when necessary. Any updates will be published on this page with a revised effective date. Continued use of our services means you accept the updated Terms.
15) Contact Rehda Retail
For support or order-related issues, contact us:
Email: support@rehdanet.com.ng
Phone: 08143984812
Address: 3, Kposu street, Ketu Ijaniki, badagry way