Rehda Retail Privacy Policy

Updated Date: 19th January 2026
Rehda Retail (“Rehda Retail”, “we”, “our”, “us”) is committed to protecting your personal information and handling it responsibly. This Privacy Policy explains what we collect, why we collect it, how we use it, and the choices you have when you shop with us or use our services.

By using our website, placing an order, or engaging with our sales channels, you agree to the practices described in this Privacy Policy.

1) Information We Collect

We only collect information that is necessary to serve you properly.

A. Information You Provide Directly

Full name
Phone number
Email address
Delivery address (including state, city, landmarks)
Business/company name (for business customers)
Order details (items purchased, quantities, delivery preferences)
Payment preference (e.g., Cash on Delivery)
Messages sent to our team (support requests, delivery notes)

B. Information Collected Automatically

When you visit our website, we may collect:

Device information (browser type, device type)
IP address (used for security and fraud prevention)
Pages you visit and actions you take on our site
Cookies and similar technologies (explained below)

C. Information From Third Parties (Where Applicable)

We may receive basic information from:

Delivery/logistics partners (delivery status confirmation)
Payment providers (payment confirmation only — we do not store card details)
Marketing platforms (campaign performance data)

2) Why We Collect Your Information

We use your information to provide a smooth, reliable shopping and delivery experience.

We collect and use your personal information to:

Process your orders and fulfill deliveries
Confirm your order and communicate delivery updates
Provide customer support and resolve complaints
Improve our products, pricing, and customer experience
Prevent fraud, abuse, and unauthorized transactions
Meet legal and regulatory requirements

3) How We Use Your Information (Simple Summary)

We use customer data strictly for business operations such as:

Order processing
Delivery fulfillment
Customer communication
Service improvement
Security and compliance

We do not collect personal data for unrelated purposes.

4) Cash on Delivery (COD) Orders

For COD orders, we may confirm your contact details (such as phone number and address) to ensure successful delivery. Our delivery team may contact you using your provided number to coordinate delivery.

5) Payment Information

Rehda Retail does not store your full card details.

If you pay online through a payment gateway:

Payment is processed securely by the third-party provider
We only receive a confirmation of payment status and transaction reference

6) Who We Share Your Information With

We only share information when necessary to deliver your order or operate our services.

We may share your information with:

Delivery and logistics partners (name, phone number, delivery address, delivery instructions)
Customer support and operations teams (to resolve issues)
Payment processors (only for payment verification where applicable)
IT and website service providers (to keep our platform running securely)
Regulators or law enforcement (only where legally required)

What we never do:

We do not sell your personal information to anyone
We do not share your data for unrelated advertising without your choice

7) Cookies and Tracking Technologies

Cookies help us keep the website working properly and understand how customers use it.

We use cookies for:

Website functionality (login, cart, checkout)
Analytics and performance improvement
Security purposes

You can disable cookies in your browser settings; however, some parts of the website may not function correctly.

8) How We Protect Your Data

We apply practical security measures to protect your personal information, including:

Restricted access to customer information
Secure systems and basic encryption where applicable
Monitoring for unauthorized activity
Staff confidentiality obligations

No platform can guarantee 100% security, but we actively work to protect your data against misuse, loss, and unauthorized access.

9) How Long We Keep Your Information

We keep your information only for as long as necessary to:

Complete your orders and provide support
Maintain accurate business records
Meet legal, tax, or regulatory requirements

Once it is no longer required, we securely delete or anonymize it.

10) Your Privacy Rights

You have the right to:

Request access to the personal data we hold about you
Request correction of incorrect or outdated details
Request deletion of your personal data (where legally permitted)
Opt out of promotional messages at any time

To submit a request, please contact us using the information provided below.

11) Marketing Messages

If you subscribe to offers, promos, or product updates, you may receive marketing messages from us. You can unsubscribe anytime via the link in our messages or by contacting our support team.

We do not spam customers, and we keep marketing relevant to FMCG shopping and promotions.

12) Children’s Privacy

Rehda Retail services are intended for adults and business customers. We do not knowingly collect personal information from children.

13) Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect business, operational, or legal changes. Updates will be posted on this page with a new effective date.

14) Contact Us

For privacy-related requests or complaints, contact Rehda Retail:

Rehda Retail Support
Email: support@rehdanet.com.ng
Phone: 08143984812
Address: 3, Kposu street, Ketu Ijaniki, badagry way